Frequently asked questions
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Order
Please see our full policy here
It depends on where you are and what you ordered. Some apparel (noted in the product description page) is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you.
Our average order fulfillment (inclusive of printing and/or embroidery) takes 3-7 business days before it gets shipped, which then takes an additional estimated from 2-7 business days based on your location.
All items purchased from www.gusto.nyc are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Please see our full policy here
You can contact us through our contact page! We will be happy to assist you.
Quality and Care
To ensure longevity of your garment, please follow the care instructions below.
Recommended Form of Cleaning: Wash by hand using cold water.
Secondary Form: If you must machine wash, wash alone, turn garments inside out and choose the "delicate" or "hand wash" setting to minimize mechanical agitation.
Wash Less Frequently: To extend the life of the high-density, vinyl prints or embroidery, try to wash only every 4–6 wears unless it is visibly dirty.
Spot Clean: For minor stains, use a damp cloth and mild soap rather than subjecting the entire garment to a full wash cycle.
Air Dry: Never Tumble Dry, the high heat from a dryer is known to cause degrade printed garments, damage embroidery and rubberized/velcro materials to detach, melt, or crack.
Follow these instructions carefully to avoid fading and cracking of printed designs, and note that shrinking the garment that can occur if you wash or dry it on a high setting.
Note: We are not responsible for garment damage due to incorrect care.
Our Cut & Sew Collection uses a variety of premium application techniques such as screen printing, embroidery, flocking and more.
For other apparel, our fulfillment partner uses the latest direct-to-garment (DTG) printing technology. DTG printing, is a method that sprays and soaks ink into garments and is similar to printing on paper.
DTG designs are printed using non-toxic vegan inks that ensure the garments are safe for adults and children. DTG-printed designs soak into the clothing fibers, that way the print:
• Don’t sit on top of the fabric
• Remain uncracked over time
• Aren’t stiff and feel comfortable for the wearer
Some of our apparel uses a DTG print method for designs.
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. The solution is simply to wash the garment, neither the residue nor the smell is permanent and both should go away after one wash.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.